My Pump Is Not Working — Where Do I Start?
Answer three short questions to find relevant pump and water level controller guidance, then share the symptoms with our service team.
Start with a safe observation
If there is smoke, a burning smell, sparking or an electric-shock risk, stay away from the equipment and arrange urgent inspection by a qualified electrician. Do not touch wet electrical equipment or keep resetting a tripping pump.
This is a guide to the next checks, not a diagnosis of the pump or electrical installation.