Product Warranty & Sensor Care

Two-year product warranty: 1 + 1

The published Sri DIGITEK product coverage is one year of replacement coverage followed by one year of system warranty. The invoice and written terms supplied for the selected model define the applicable coverage and claim arrangements.

Before ordering, ask for the coverage terms for the controller, included sensors and accessories, installation work and service visits. Confirm any applicable inspection, labour, travel or transport charges.

Sensor life is separate from product warranty

Low-AC sensing and suitable SS316 or carbon probes help reduce electrode polarization and corrosion. Actual sensor life depends on water quality, deposits, wiring, probe selection and installation. A long sensor-life estimate is not an extension of the written product warranty.

Follow the model-specific care instructions. Arrange inspection or cleaning if level readings become unreliable. A customer's experience of years without cleaning describes that installation and does not establish the same maintenance interval for every tank.

How to request warranty or service support

1. Keep your purchase invoice and controller model details available.
2. Describe the fault and any visible status indication. Note whether the pump starts, stops, trips or fails to deliver water.
3. Share your locality and relevant accessible equipment photos. Do not open a live panel.
4. Contact Smart Care Systems before arranging a visit or sending equipment, so the team can explain inspection, coverage and any charges.

Check the installation and selected model

Model features and starter interfaces vary. The pump rating, phase, protection settings, tank sensors and valve arrangement must match the supplied specification and wiring diagram. Electrical inspection and installation should be carried out by a qualified technician.

For claim-specific eligibility and exclusions, use your written product terms and ask the team to clarify the proposed work before authorising it.